Customer Service
Petrified Forest Museum Association
Park Road One – Box 2277
Petrified Forest, AZ 86028
Phone: (928) 524-6228 Ext. 239
Fax: (928) 524-1509
Out-of-Stock Items / Products Seen in Physical Store
Did you see something in one of our stores while visiting the park or on a previous visit to our website that isn’t available here? Feel free to contact us by calling the Petrified Forest Museum Association office directly at (928) 254-6228 ext. 239 during business hours. We will do our best to accommodate customer requests whenever possible.
Hours
The Order Department is open Monday through Friday, 8:00 AM – 4:00 PM.
Shipping
Orders are processed, packaged and shipped, typically within 2–3 business days, excluding weekends and holidays. At this time, online orders can only be shipped to U.S. addresses. We can ship internationally, however, required shipping charges will be added to the order which may equal or could exceed the order value. Credit card payment required for international orders. To place an international order, please use the Contact Form so we can assist in completing your order.
Membership Discounts
Becoming a member of the Petrified Forest Museum Association (PFMA) entitles you to an initial 20% discount on any purchases made along with your membership. You will also receive a 15% discount on purchases in our brick-and-mortar as well as our online store. To receive the 15% discount for current PFMA and qualifying associations, simply contact us with your order and we’ll be happy to take your order over the phone and give you your member discount.
Returns
You may return or exchange any item still in its original packaging, within 30 days of purchase. (Opened, DVDs, CDs, and software may not be returned.) Please enclose a copy of your receipt with the item. (In the rare event of a defective item, DVD or CD, we will happily exchange the returned item with a new copy of that item.)
Please note: We are not affiliated with any other business in the park and cannot accept returns of their merchandise; if you bought the item from us, the store-specific sales location of (PDVC [Painted Desert Visitor Center], Rainbow Forest Museum, or Petrified Forest Museum Association) will appear at the top of the receipt, along with our address.
Shipping Charges
| Order Total | Shipping and Handling |
|---|---|
| 0.00 to 4.94 | 2.00 |
| 4.95 to 10.00 | 3.80 |
| 10.01 to 15.00 | 5.50 |
| 15.01 to 25.00 | 6.90 |
| 25.01 to 50.00 | 9.90 |
| 50.01 to 1000.00 | 17.80 |
Payments for Custom Items
If you made arrangements with a Petrified Forest Museum Association (PFMA) staff member or a park employee for a purchase or class and need to make a payment, please go to the Custom Payment page and follow the instructions on the page to complete the transaction.